For any service-related questions (ie. connectivity, data/functionality etc) please log the request via email with the relevant support team below.

 

The support team will then create a ticket that can be tracked and managed to ensure timeframes and support standards are achieved.  If you are not satisfied with the level of service or the response provided, you can then escalate to the appropriate team member.  

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ARC Customer Support Team (9am - 5pm AEST)

Email:  helpdesk.au@morningstar.com

Phone:  1800 348 628

Escalation:  Mark McPhee (Customer Success Manager)

                     Phone:  0429 771 600

                     Email:  mark.mcphee@morningstar.com

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AdviserLogic Customer Support Team (9am - 8pm AEST)

Email:  adviserlogicsupport@morningstar.com

Phone:  1800 314 773

Live Chat:  Within the product

Escalation:  Minh Le (Customer Success Manager)

                     Phone:  0408 742 375

                     Email:  minh.le2@morningstar.com

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FinaMetrica Customer Support Team (9am - 5pm AEST)

Email:  fps@morningstar.com

Phone:  02 8668 9270